Refund Policy

Last updated: July 1, 2025

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, you may request a refund under the following terms:

1. Eligibility for Refund

  • Time Frame
    • Domestic orders: refund requests must be made within 14 days of delivery.
    • International orders: refund requests must be made within 21 days of delivery.

  • Condition of Item
    • Item must be unused, in its original packaging, and in the same condition that you received it.
    • Tags, seals, and labels must be intact.

  • Proof of Purchase
    • You must provide your order number and a copy of the original invoice or packing slip.

2. Non‑Refundable Items

The following items are not eligible for a refund:

  • Clearance or final‑sale items

  • Gift cards

  • Items marked as non‑returnable on the product page

  • Perishable goods (e.g., food, flowers)

3. How to Request a Refund

  1. Contact Support
    • Email us at support@yourdomain.com with subject line “Refund Request – Order #XXXXXX.”
    • Include your order number, item name/sku, and reason for the refund.

  2. Return Merchandise Authorization (RMA)
    • If eligible, we will issue you an RMA number and provide return shipping instructions within 2 business days.

  3. Ship the Item
    • Pack the item securely, write the RMA number clearly on the outside of the package, and ship to the address we provide.
    • You are responsible for return shipping costs unless the return is due to a defect or our error.

  4. Inspection & Approval
    • Once we receive and inspect the item, we will notify you of approval or rejection of your refund within 5 business days.

4. Refund Processing

  • Standard Refund
    • Approved refunds will be credited to the original method of payment within 7–10 business days.

  • Partial Refunds
    • Partial refunds may be issued for items not in original condition, damaged, or missing parts.

  • Shipping & Handling
    • Original shipping charges are non‑refundable unless the return is due to our error.

5. Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange for the same item, email support@yourdomain.com with your order details.

6. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, first check your bank or credit card statement.

  • Then contact your payment provider; processing times vary by institution.

  • If you’ve done both and still haven’t received your refund, contact us at support@yourdomain.com.

7. Cancellations

  • Orders may be canceled before they are shipped by emailing support@yourdomain.com immediately.

  • Once shipped, the order must be processed as a return following the steps above.

8. Contact Us

For any questions or concerns regarding our Refund Policy, please reach out:

We appreciate your business and aim to make this process as smooth as possible.